Lei Otsuka
Systems & Operations Strategy
I help organizations streamline their digital infrastructure and secure their operational workflows.
When businesses grow, systems often lag behind. I specialize in consolidating fragmented tools, automating manual processes, and ensuring data is secure and accessible.
Core Competencies
System Consolidation
Unifying disparate operational stacks (email, file storage, CRM) to ensure teams are working in sync. Transitioning from ad-hoc solutions to enterprise-grade workspaces like Google Workspace or Microsoft 365.
Workflow Automation
Connecting disparate business applications (CRMs, forms, email) to reduce manual data entry and human error.
Digital Security & Hygiene
Establishing password management protocols, automated backup routines, and organized file hierarchies that teams can navigate intuitively.
Data Architecture
Designing data flows and reporting structures that provide clarity for decision-making.
Operating Principles
Systems that work for people
The best system is the one your team actually uses. I design workflows that match natural human behavior rather than fighting against it.
One source of truth
Data shouldn't live in five different versions across three different inboxes. We centralize information so you never have to guess which spreadsheet is the "real" one.
Ownership & Handover
I build systems designed for hand-off. I provide comprehensive guides and recorded walkthroughs to ensure long-term sustainability.